FAQ

Creating an account is simple. Provide your email, create a password, choose your state of residence and enter basic profile details. You must be at least 18 (or the age of majority in your state) and located in an eligible U.S. jurisdiction; some states such as CT, MI, MT, NJ, NV, and WA are typically excluded. After registering, verify your email and complete the account verification process (KYC) when prompted to unlock full features and prize redemption. Verification may require ID, proof of address, and occasionally a selfie; this protects your account and speeds up withdrawals. If you run into problems, use live chat or email support@americanluck.com for guided help.

New accounts that complete verification receive a Sign-Up Bonus: 60,000 Gold Coins (GC) + 6 Sweeps Coins (SC) credited after new-account verification. No bonus code or deposit is required. SC carry a 1× playthrough before redemption: wager your SC amount once in SC-eligible games and any winnings from that SC play become redeemable. GC are for in-site play only and do not convert to cash. The offer is available to U.S. players in eligible states and is ongoing for new players, but players in excluded states cannot claim the promotional redemption. Always check your account notifications for when the bonus has posted.

First Purchase or Buy Bonuses are online purchase bundles that add GC and SC to your account when you buy a package. Common bundles include 150,000 GC + 15 SC for $4.99 and 350,000 GC + 35 SC for $19.99. No promo code is necessary; purchase through the in-site store. SC from purchase bundles require a 1× wager before you can redeem any cash value. Packages are limited to first purchase and may change over time; pricing and availability can vary by state. If a promotion adds extra SC for completing a purchase, those SC follow the same 1× playthrough rule.

Daily Login rewards are claimable once per 24-hour period from your account dashboard and typically include variable amounts of GC and occasional SC. Promotional free spins, slot challenges, and time-limited events appear on the promotions page and in account messages; they may require claiming within a set window. If an offer provides SC, those SC must be wagered 1× prior to redemption. Many promotions are limited to eligible U.S. states and can change without notice, so claim quickly when you see a limited-time deal.

Gold Coins (GC) are play-only currency for in-platform entertainment; GC winnings are not cashable. Sweeps Coins (SC) are the promotional currency that can become cash: SC must be wagered at least 1× in SC-eligible games. Once you meet that playthrough, the resulting SC winnings move into your redeemable SC balance and can be cashed out via the available redemption methods. SC are functionally non-sticky because wagering them converts play outcomes into withdrawable balance after the 1× requirement. Always check the specific promo terms for any additional limits or expiration windows.

American Luck accepts MasterCard, Visa, and PayPal for deposits; the platform operates in USD. Withdrawal options and minimum/maximum amounts depend on the chosen redemption method. Cash redemptions commonly have a 100 SC minimum for bank transfers or similar cash methods; gift card redemptions may start at lower amounts (often 25 SC). KYC verification is required before prize redemption. Processing times vary by method: electronic redemptions or gift cards often process within a few business days after approval, while bank transfers can take longer. Contact support via live chat or support@americanluck.com for method-specific timelines and any hold notices.

A 1× playthrough for SC means you must wager the SC amount once in SC-qualified games to make resulting winnings redeemable. Example: you receive 10 SC and wager 10 SC across eligible games. Any winnings produced during that play become part of your redeemable SC balance. If you convert SC into winnings gradually, the system tracks play and marks funds redeemable once the 1× requirement is met. GC do not carry cash value and do not require playthrough. Always confirm eligible games for SC play on the promotions or rules page.

American Luck features a wide range of slots, table games, and live dealer titles from studios including Betsoft, BGaming (Softswiss), Booming Games, Evolution Gaming, Evoplay, and TaDa Gaming. Many titles support SC play; check the game’s description for SC eligibility. Games are regularly updated and themed events occasionally spotlight specific studios or titles. Play variety includes classic slot mechanics, modern video slots, and live dealer experiences where available.

Yes. The site is optimized for mobile browsers and many games are compatible with iOS and Android devices. No separate download is necessary for most titles; simply log in from your device’s browser. If you prefer an app experience, check the promotions or account area for any official links. For best performance keep your browser up to date, clear cache if issues occur, and ensure a stable internet connection.

Verification normally requires government-issued photo ID (driver’s license or passport), proof of address (utility bill or bank statement dated within the last 90 days), and sometimes a selfie for identity confirmation. Typical verification time ranges from a few hours to a few business days depending on document clarity and volume. Complete verification promptly to avoid holds on withdrawals and to qualify for full promotional redemption. If additional documents are requested, submit them quickly or contact support@americanluck.com for status updates.

If you experience technical issues, first try clearing your browser cache, switching browsers, or testing on another device. If the problem persists, use live chat for real-time assistance or email support@americanluck.com with screenshots, your account email, and a clear description of the issue. For missing promotional credits, include any promo links or screenshots showing qualifying activity. Support teams handle most requests quickly; for complex KYC or payment investigations allow extra time while documentation is reviewed.

American Luck provides tools to support responsible play, including deposit limits, session reminders, and self-exclusion options. If you feel your play is becoming problematic, contact support to set limits or to temporarily or permanently close your account. Resources and advice for problem gambling are available through recognized hotlines and support organizations; follow guidance in your account safety settings for details. Prioritize responsible budgeting and use the platform’s controls to stay within healthy play boundaries.